25 August: fyi -- New York
Index of August 2000 | Index of year: 2000 | Full index
My client developed and markets software solutions for retrieving
accurate information from corporate databases and the Internet, using
advanced computational linguistics and natural language processing
(NLP). They use the power of spoken and written language--the words we
use every day-to define and find desired information.
Their solutions use language and understand concepts in context. They
dramatically boost the accuracy of information retrieval over key word
search engines, overcoming their frustrating limits.
A twenty-year-old company, they are shifting focus from project-based
consulting to product-based marketing. With excellent Venture Capital
backing for this new initiative, they are not a start-up, but a
'restart'. Based in Europe, they plan to aggressively expand in North
America, where they have significant and growing revenues.
Title: VP of Customer Services
Location: New York City
Compensation: base $125k+, generous pre-IPO stock options
Reports to: Chief Operations Officer
Responsibilities:
*Manage all pre- and post-sales customer services and support
activities.
*Scope, create and track project plans for all software installations,
custom terminology creation, consulting services, and custom software
creation.
*Define policies and procedures for the transferring of projects from
sales to support
*Establish and manage customer call center and customer access on web
site
*Manage knowledge base of technical faqs, white papers, and other pre
and post sales support documentation.
*Identify and report to COO on problems regarding pre-sales commitments,
post-sales installations/support and special projects
*Hire necessary resources for customer services organization
Qualifications:
Requires 3 or more years experience in managing a customer services
organization. The ideal candidate will have a solid technical
background in information retrieval, data mining or linguistics.
Ability to deal with upper level executives in client companies (e.g.:
CKO's).
Please email your resume immediately to:
Kent Clizbe
Cameron Halifax Associates
Kent@gatesource.com
703-222-6627
Index of August 2000 | Index of year: 2000 | Full index