30 January: fyi -- jobs, UK
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Dialogue Consultant
New/existing position: New Contract/permanent position: Permanent
Contract duration: N/A
Job Purpose
To take a lead role in developing spoken dialogue applications,
both reusable products and customer-specific solutions, in line
with the Vocalis product roadmap and the needs of its customers.
Reporting relationships
Report to Dialogue Group Manager
Staff reporting
Project team members, variously
Annual budget responsibilities
None
Responsibilities
1. Assist the Dialogue Group Manager in co-ordinating the
activities of the Group. 2. Take responsibility for managing the
dialogue aspect of Vocalis' projects. 3. Design, implement and
test spoken dialogue components and supporting software to
satisfy the needs of the product roadmap 4. Design, implement and
test spoken dialogue solutions in line with specific customer
requirements 5. Communicate with customers and visit customer
sites, possibly for extended periods, to elicit requirements for
dialogue solutions 6. Plan and carry out evaluation exercises to
determine best practice for dialogue applications 7. Communicate
to the rest of the company the technical achievements and
difficulties experienced within the Dialogue Group 8. Undertake
additional responsibilities when appropriate
Success criteria
Measured by achievement of personal objectives, via an ongoing
process of appraisal and interim/formal reviews.
Internal/External relationships 1. Report to Dialogue Group
Manager as specified in objectives 2. Liaise closely with Product
Management Group on all product issues 3. Liaise with Consultancy
teams on customer solution development 4. Communicate directly
with customers on dialogue issues
Education and Professional qualifications requirements
Essential Bachelor's degree in a relevant technical discipline
(2:1)
Desirable MSc or other technical qualifications
Experience and knowledge requirements
ESSENTIAL 1. Minimum of 12 months experience of spoken dialogue
design 2. 2-3 years software development skills in C/C++ 3. Track
record of people management, mentoring, coaching in a company
environment 4. 2-3 years experience of the Windows operating
system 5. 2-3 years commercial software development 6. 2-3 years
experience in a customer-facing role and delivery of solutions to
end customers 7. 2-3 years project management experience 8.
Proficient working knowledge of MS Project or similar tools
DESIRABLE 1. Knowledge of human factors, particularly in relation
to spoken interface design 2. Experience of the Envox Studio IVR
toolkit 3. Knowledge of VXML, SALT and other emerging dialogue
languages 4. Familiarity with speech recognition technology
Person Specification
ESSENTIAL 1. Proven experience with successfully working
independently or as part of a team, as necessary 2. Excellent
customer communication skills in order to elicit their
requirements 3. Good inter-personal skills 4. Motivated to meet
deadlines and deliver to clients requirements 5. Problem-solving
skills 6. Enthusiasm to learn 7. Results focused 8. Confident and
assertive
Special working conditions
Must be willing to work on-site (at customer premises).
Salary
Negotiable on skills and experience.
Dialogue Consultant/20/01/03 /v.2
vicky.griffin@vocalis.com
Index of January 2003 | Index of year: 2003 | Full index