13 May: fyi -- speech & language, CA
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voice applications. Using Voxify's Conversation Engine? — the speech
industry's most advanced voice application design platform — you will work
with a number of other skill groups to automate high-volume customer
service calls in numerous vertical markets.
Clear analytical thinking, excellent communication skills and hard work
will allow you to work as part of a team of software and speech industry
veterans, contributing to conversational designs, tools, and components.
Candidates should be experienced in gathering, defining, validating and
documenting client business requirements. Using Voxify's tools and
methodologies, you will learn to quickly translate business requirements
into call flow designs based on industry best-practices and validate them.
The VUI Designer will design new and re-design/enhance existing high-volume
speech recognition applications, interactive sales demos and
non-interactive recordings. On-going application design tuning activities
are also expected to ensure on-going data-driven improvements in
application design. The designer, working in concert with customer
stakeholders, will apply proven, advanced VUI techniques and principles to
manage presentation of information, guidance, querying, playback, and
cognitive load management.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems/Technology,
Linguistics, Computational Linguistics, HCI or related field
- Minimum of 1 year as Voice User Interface (VUI) Designer/Analyst or in a
Linguistics role
- Strong analytical background and proven ability to make data-driven decisions
- Outstanding attention to detail
- Excellent verbal and written communication skills
- Driven to deliver excellent customer service
Desired Background:
- VUI Design (call flow design, human factors, grammar tuning, script &
prompt design, voice talent coaching, usability testing)
- Network-based speech recognition technology and applications (speech
recognition engines, voice browsers, TTS Engines)
- VoiceXML Architecture, (app servers, application builders, web services)
To apply, send your resume to the e-mail address listed below.
About the Company:
Voxify® is the first company to create automated contact center agents with
the conversational skills to handle advanced customer service calls.
Powered by the company's patented Voxify Conversation Engine®, Voxify
Automated Agents® model the intelligence and personality of a trained live
agent, allowing them to engage callers in sophisticated dialogue to perform
advanced customer service functions, such as reservations, call routing,
and account requests. Voxify Automated Agents are taking calls today for
market leaders such as Continental Airlines, Wyndham International and
Hammacher Schlemmer, helping them to be more responsive to their customers
while delivering new services, closing more sales, and handling unplanned
call volumes without hiring additional staff.
We're a growing technology company dedicated to creating an interesting and
challenging work environment for its employees. Voxify offers a highly
competitive compensation and benefits package including stock options.
Visit our website at www.voxify.com for further information about our
company, products, and customers.
Application Deadline: (Open until filled)
Email Address for Applications: jobs@voxify.com
Contact Information
Human Resources
Email: jobs@voxify.com
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