23 September: fyi -- Technical Associate (Google), Dublin
Index of September 2009 | Index of year: 2009 | Full index
Niamh O'Donnell is a recent graduate of Computer Science, Linguistics
and French who now works for Google in Dublin.
She writes of Google, "They're looking for people who speak German,
Dutch, Spanish, Italian and French but will also consider suitable
applicants without a foreign language.
If people are interested then you can tell them to contact me with a
current CV and cover letter and I can submit their application for
them."
The role: Technical Associate, Google Enterprise
As an Associate on the Enterprise team, you'll work with business and
university IT customers to enable the growth of Google Apps in their
organizations. You will be supporting and managing a large base of
customers, providing solutions to challenging technical issues
including initial deployment, ongoing maintenance, and optimization of
organization-specific Google Apps configurations. You will also build
customer-facing operations, define client needs, and work with product
and engineering teams to improve overall product experience. You are a
confident, polished presenter with an understanding of web
technologies and a commitment to providing customers with the best
possible online experience. Responsibilities:
* Provide outstanding email and phone support and account management to Google Apps users worldwide.
* Identify and escalate bug reports, proactively identify customer problems, and develop creative solutions to maximize the adoption of Google Apps in organisations.
* Monitor customer feedback and drive programs to improve client satisfaction.
* Work with product and engineering teams to translate customer needs into a better product experience.
* Develop and implement processes and infrastructure to scale customer-facing operations.
Requirements:
* BA/BSc degree preferred with a strong academic record. Technical degree preferred.
* Demonstrated technical sales, customer support, or consulting experience.
* Basic understanding of web technologies (HTML, XML, HTTP protocols) and email management (IMAP, POP3, Exchange).
* Experience designing technical solutions to meet customer requirements.
* Excellent written and verbal communication skills in English and one of the following: Dutch, French, German, Italian, or Spanish.
* Strong analytical and problem-solving skills.
You can contact Niamh at this address: odonnen@tcd.ie
All the best,
Carl
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